Terms & Conditions - Retro Service '83

Last updated: 12.09.2025

1. About These Terms

These Terms & Conditions govern the repair services provided by Retro Service ’83, located in Scotland, UK. By submitting equipment for inspection or repair, you agree to be bound by these terms.

Contact Information:

  • Email: contact@retroservice83.co.uk
  • Website: retroservice83.co.uk

2. Service Overview

Retro Service ’83 specializes in the repair and restoration of vintage and retro electronics. Our services include diagnostic assessments, component replacement, and restoration work on electronic equipment manufactured primarily between 1950-2000.

3. Quote and Inspection Process

Free Service

  • All quotes and initial inspections are provided free of charge
  • No payment is required for diagnostic assessment
  • You are under no obligation to proceed with repairs after receiving a quote

Quote Response Timeline

  • You have 14 days to respond to any repair quote provided
  • Response can be acceptance, rejection, or request for clarification
  • Failure to respond within 14 days will be treated as service rejection

4. Equipment Collection and Storage

If You Decline Repair Services

  • Equipment must be collected within 7 days of notifying us that you decline the repair
  • Alternative collection arrangements may be agreed upon in writing
  • Collection is by in-person pickup only at our designated drop-off point

Unclaimed Equipment Policy

  • Equipment not collected within agreed timeframes may be disposed of
  • We are not responsible for storage beyond the specified collection period
  • No compensation will be provided for disposed equipment
  • Storage space limitations require strict adherence to collection deadlines

Non-Responsive Customers

  • If no response is received within 14 days of quote delivery, this will be treated as service rejection
  • Equipment must then be collected within 7 days (total 21 days from quote delivery)
  • If equipment is not collected within this 21-day period, it may be disposed of
  • We will make reasonable attempts to contact customers before disposal

5. Warranty and Liability

No Warranty Provided

  • No warranty is provided on any repair services
  • No warranty is provided on replacement parts or components
  • This applies to both new and used replacement parts

Quality Components

  • We use the highest quality replacement parts available, including premium capacitors and components
  • Parts are carefully selected from reputable suppliers and tested before installation
  • Despite using quality components, no warranty is provided for the reasons outlined below

Reasons for No Warranty

  • Vintage electronics contain aging components with unpredictable behavior
  • Cascading failures may occur where old components damage newly installed parts
  • Limited availability of replacement parts for vintage equipment
  • Interconnected systems make comprehensive warranty coverage impractical

Customer Acknowledgment

  • By proceeding with repairs, you acknowledge the inherent risks of vintage electronics repair
  • You understand that even successful repairs may experience future failures
  • You accept full responsibility for equipment condition after repair completion

6. Payment Terms

Accepted Payment Methods

  • Cash payment upon equipment collection (preferred method)
  • Bank transfer (when specifically chosen by customer)

Deposit Requirements

  • Deposit may be required after you accept a repair quote to cover parts procurement
  • Deposit amount: Typically around 50% of the total repair cost
  • Purpose: To secure specialized parts, especially those sourced from overseas suppliers
  • Remaining balance is due upon equipment collection

Pricing Validity

  • Standard quotes are valid for 30 days from quote date
  • Extended validity: For repairs requiring overseas parts or extended lead times, quote validity will be specified in writing
  • Additional work beyond the original quote requires separate approval and payment

7. Equipment Handling and Risk

Customer Responsibility

  • Equipment is accepted for repair at customer’s own risk
  • We exercise reasonable care but are not liable for equipment damage during repair attempts
  • Pre-existing damage may become apparent during disassembly and repair

Diagnostic Limitations

  • Initial inspections may not reveal all equipment issues
  • Additional problems may be discovered during repair work
  • Customer will be notified of any additional issues requiring attention

8. Scope of Services

What We Repair

  • Vintage electronics from approximately 1950-2000
  • CRT televisions, vintage Hi-Fi equipment, vintage radios, turntable players, reel to reel
  • Retro computers (Amiga, Commodore, etc.)
  • Other vintage electronic equipment at our discretion

What We Don’t Repair

  • Modern electronics under manufacturer warranty
  • SONY Trinitron televisions due to parts unavailability and specialized service requirements
  • Arcade machines and coin-operated equipment
  • Equipment requiring specialized tools or parts we don’t possess
  • Items deemed unsafe or beyond economical repair
  • We reserve the right to decline any repair request

9. Customer Obligations

Accurate Information

  • Provide accurate contact information for all communications
  • Respond promptly to quote communications within specified timeframes
  • Collect equipment within agreed collection periods

Equipment Condition

  • Disclose any known hazards or special handling requirements
  • Ensure equipment is safe for handling and transport
  • Remove any personal data or valuable items before submission

10. Service Limitations

Our Commitment

  • We exercise reasonable care and professional expertise in all repair work
  • Our services are provided with due diligence and attention to vintage electronics requirements
  • In the unlikely event of service-related issues, our responsibility is limited as outlined below

Limitation of Liability

  • Our liability for any service issues is limited to the repair fee paid for the specific service
  • We cannot be responsible for indirect costs such as replacement equipment or loss of use during repair periods
  • We recommend backing up any personal data before submitting equipment, as data recovery is not part of our service
  • We understand the sentimental value of vintage equipment but cannot provide compensation beyond the service fee due to the specialized nature of this work

Force Majeure

  • We are not liable for delays or inability to perform due to circumstances beyond our control
  • This includes but is not limited to: parts availability, supplier delays, natural disasters

11. Intellectual Property and Documentation

Service Records

  • We may maintain technical records of repairs for business reference
  • Equipment photos may be taken for documentation purposes
  • With your consent, repair examples may be used for marketing (no personal information disclosed)

Customer Equipment

  • All intellectual property rights in customer equipment remain with the customer
  • We do not claim ownership of any customer equipment or related intellectual property

12. Privacy and Data Protection

All personal data handling is governed by our separate Privacy Policy, which complies with UK GDPR and Data Protection Act 2018. Please review our Privacy Policy for detailed information about data collection, use, and retention.

13. Dispute Resolution

Communication First

  • Any concerns should be addressed directly with us via email: contact@retroservice83.co.uk
  • We will make reasonable efforts to resolve any service-related disputes

Governing Law

  • These terms are governed by the laws of Scotland and the United Kingdom
  • Any disputes will be subject to the jurisdiction of Scottish courts

14. Changes to These Terms

Updates

  • We may update these Terms & Conditions to reflect changes in our services or legal requirements
  • Updated terms will be posted on our website with a revised “Last updated” date
  • Continued use of our services after changes constitutes acceptance of updated terms

Notification

  • For significant changes, we may notify customers via email where contact information is available
  • It is your responsibility to review these terms periodically

15. Age Restrictions

Our services are only available to customers aged 18 and over. Customers under 18 must have a parent or guardian submit equipment and accept these terms on their behalf.

16. Severability

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms & Conditions or our repair services:

Email: contact@retroservice83.co.uk
Subject: Terms & Conditions Inquiry

By submitting equipment for inspection or repair, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.